Refund policy

1. Return and Refund Policy

8.1 If you are contracting as a consumer, you may cancel a contract within 14 calendar days beginning on the day after you received the products by sending us an email to info@junction66.eu. In such instances you must return the products to us without delay at our store in an unopened, unused and undamaged condition. You are responsible for paying the cost of returning the products

8.2 You are responsible to provide us with proof of having purchased the goods online from our website and that you have cancelled the sale within the 14-day time limit. We shall not accept returns, except upon presentation of the same receipt.

8.3 You have a legal obligation to take good care of the products while they are in your possession.

8.4 In the case of cancellation in terms of clauses 8.1 and 8.2 you will receive a full refund of the price paid for the products (please refer to clause 8.9 below).

8.5 Except where a Product is defective, you may not cancel a contract for the supply of any of the following:

1. Sale of products that are perishable and therefore liable to deteriorate or expire rapidly, such as refrigerated products, fresh foods, flowers etc.
   ii. Sale of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
   iii. Newspapers and Magazines.

 8.6 When you return a product to us because you have cancelled the contract between us within the 14-day cooling-off period referred to in clause 8.1 above, we will process the refund without undue delay upon receipt of goods.   In this case, we will refund the price of the product in full, including the cost of sending the product to you. However, you will be responsible for the cost of returning the product to us. 

8.7 When a product is defective or is past its sell date, we require photographic evidence from you to demonstrate that the product is indeed defective or past its sell date and to be sent to us upon delivery. The defective product is to be returned to our store as soon as possible and in not later than one week from receipt

8.8 When you return a product to us because it is defective, we will examine the returned product and if we are satisfied that the product is defective or past its sell date, we will refund the price of the product in full.

8.9 Any refund due will be credited to the credit card used to pay for your purchase within 3-5 days.

8.10 We reserve the right to remove any point from your Junction66 loyalty card with respect to returned goods.